Help Center
Everything you need to know about shipping, returns, warranties, payments, and support.
Shipping & Delivery
We deliver nationwide across all nine provinces of South Africa. Orders over R5,000 qualify for free standard delivery to major metropolitan areas. Delivery timelines vary by location: Gauteng 2-4 business days, Cape Town 3-5 business days, and outlying areas 5-10 business days.
Read our full Shipping Policy →Returns & Refunds
We accept returns within 30 days of delivery for unused equipment in original packaging. If your item arrives damaged or defective, contact us within 48 hours with photos and we'll cover the cost of return.
Read our full Return & Refund Policy →Warranty
All new equipment includes a minimum 2-year manufacturer warranty covering structural defects and faulty components. Warranty claims require proof of purchase and photos of the issue. Wear-and-tear items such as cables, belts, and upholstery are covered for 12 months under normal commercial use.
Payments & Financing
We accept EFT, credit/debit cards, and approved business financing. Bulk and commercial clients can apply for a trade account with flexible payment terms. All prices include VAT unless otherwise stated.
Privacy Policy
Matrix Fitness South Africa respects your privacy. We only collect information necessary to process orders, arrange delivery, and provide support. Your data is never sold to third parties and is stored securely in accordance with POPIA guidelines.
Read our full Privacy Policy →Terms & Conditions
The full terms and conditions that apply when you use our website or purchase equipment from Matrix Fitness South Africa, including pricing, orders, warranty, and liability.
Read our full Terms & Conditions →Customer Support
Our support team is available Monday to Friday, 08:00 to 17:00 SAST. Contact us via phone or WhatsApp at 062 183 5733 or email sales@matrixfitnesssouthafrica.co.za. For urgent technical issues, we aim to respond within 24 hours.