Privacy Policy
Matrix Fitness South Africa respects your privacy. Here's exactly what we collect and why.
Last updated: September 2026
1. Information We Collect
When you browse our site, place an order, or contact us, we may collect: your name, email address, phone number, delivery and billing address, order history, and payment confirmation details (we do not store full card numbers — these are processed securely by our payment provider). We also collect basic browsing data, such as pages visited and device type, to keep the site working correctly.
2. How We Use Your Information
We use your information to process and deliver orders, provide customer support, send order and delivery updates, respond to warranty or return requests, and — only with your consent — send occasional product or promotional updates. We do not use your information for any purpose beyond running and improving our store and service to you.
3. Sharing Your Information
We share information only where necessary to fulfil your order: with couriers and delivery partners to deliver your equipment, with payment processors to handle transactions securely, and with equipment manufacturers where required for warranty registration or claims. We never sell your personal information to third parties.
4. Data Security
We use industry-standard measures — including encrypted connections and restricted access to customer data — to protect your information against unauthorised access, loss, or misuse. No online system is 100% secure, but we take reasonable steps to keep your data safe.
5. Your Rights Under POPIA
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request that it be corrected or updated, request deletion of your information (subject to legal and accounting record-keeping requirements), and object to or opt out of direct marketing communications at any time.
6. Cookies
Our website uses cookies to remember basic preferences and understand how the site is used, so we can keep it working smoothly. You can disable cookies in your browser settings, though some site features may not function correctly as a result.
7. Data Retention
We retain order and transaction records for as long as required by South African tax and accounting law, and delete or anonymise personal information that is no longer needed for these purposes or to provide you with support.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page.
9. Contact Us
For any questions about this Privacy Policy or to exercise your rights under POPIA, contact us at sales@matrixfitnesssouthafrica.co.za or 062 183 5733.